Placing Orders

• Please note: As our sugar products are handmade to order, occasionally delivery may take longer than our usual 7-day turnaround. We will notify you if it looks like this will be the case with your order or part thereof. If you require your order by a specific date, please let us know in the comments box when placing your order.
• We currently do not ship overseas.
• All orders placed are subject to confirmation and acceptance by Goodluck Decorations, including pre-paid orders, eg. payments made by direct deposit, by credit card online etc.
• Prices shown on the website are for indicative purposes and may be subject to change at any time.
• Goodluck Decorations seeks to provide up-to-date prices, however, there may be variances for received orders from time to time due to  price changes or mistakes made by suppliers. In the case of price increases, you may cancel the order by giving us notice within 2 days of us informing you this.
• To minimise errors and decrease lead time, orders should be placed using our online ordering system wherever possible. You can also make an order via email or text.
• Any quantity in stock displayed on our web site should be considered as a guide only. Goodluck Decorations seeks to provide up-to-date quantity of our stock. However, orders yet to be processed may not be reflected on our website. Orders are filled on a first come, first served basis, as such, an earlier order will take precedence if there is limited stock for your items. Inventory discrepancies can also affect the accuracy of the stock quantity displayed on our web site.

Receiving Orders 

• Please wait for an e-mail confirmation or phone call from Goodluck Decorations before coming to collect your order. This helps us limit the waiting time and “out of stock” issues that may arise from you trying to collect your orders before they are fulfilled from our end. Delays may occur if this pick-up procedure is not followed.
• Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after dispatch will be subject to return shipping and handling charges at your cost.
• Cancellations may be communicated by telephone, email or text.
• For specially ordered items, there is a strict no refund policy.

Payment

• For online orders, we accept payments including credit cards (Visa, Mastercard or Amex), direct deposit or cash on delivery (cash on delivery is only available for customers collecting goods from our warehouse).
• Dispatching of goods where the payment terms selected is by pre-payment, is subject to fund clearance. This includes direct deposits, payment by cheque etc.
• We may also request a 10% non-refundable deposit for non-stocked items.
• For pick up orders, payment can be made by accepted credit cards, EFTPOS, direct bank deposit, cash, money order, cheque (this must be approved by Goodluck Decorations and appropriate identification provided). Direct deposit transfers require overnight clearance before goods will be dispatched. Cheque deposits will take up to 4 days to clear, after which your order will be shipped.
• Please make your cheque or money order payable to Goodluck Decorations.
• There is no additional charge for Visa, Mastercard or Amex payments. We do not charge your credit card until the goods are ready to be shipped or picked up.
• When doing a direct fund transfer or direct deposit into our account, please include your customer no. as the deposit reference. Please also forward us a copy of the confirmation via e-mail.
• The title of the goods supplied does not pass to the customer from Goodluck Decorations until the full amount is paid and cleared to Goodluck Decorations.

Shipping

• We do not ship to PO Boxes by default. We will contact you prior to delivery for verification.
• We do not ship to third party addresses unless that address is known and can be verified by Goodluck Decorations.
• You are responsible for paying any freight charges incurred by refused shipment and unclaimed goods.
• We will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.
• It is your responsibility to take delivery of the shipment at the delivery address and sign to accept the delivery. The cost for re-delivery attempts will be passed on to the customers if the delivery address is unattended at the time of delivery.

Return and Refund

• There will be no credit given on orders where a price drop may occur once goods have left our warehouse. We will adjust any price discrepancies before dispatch.
• Returns for refund will only be accepted within 24 hours of delivery confirmation. Returned goods must be in its original condition and include all the original packaging. Shipping and handling costs are not refundable. Our refund policy may apply for change of mind, lack of expertise for installation etc. Goodluck Decorations reserves the right to refuse a refund if we deem it unreasonable.
• We CANNOT accept returns of edible products unless they are deemed faulty for health and safety reasons.
• Any incorrect, missing or damaged items received must be reported to Goodluck Decorations within 24 hours of delivery confirmation. This can be done by e-mail or phone.
• If there are any items in your delivery that you believe has been made in error, please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by you of the items as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
• Goodluck Decorations owns the title of any extra goods shipped with your order that have been dispatched in error.

Disclaimer

• Due to changing market forces and other extenuating circumstances that affect product availability and price stability we reserve the right to withdraw any product we advertise and change prices without notice.
• Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.
• Images displayed on this web site should be regarded as illustrative and for informational purposes only.
• Hyperlinks (URL) provided throughout our product pages can only be used as references only. The products we carry are often not identical as the contents contained in the links. If unsure, please contact our sales team.