Our Commitment to your Privacy
We have created this privacy statement to demonstrate our commitment to your privacy. The following discloses the information gathering process in use.
This site may contain links to third party sites for the convenience of our customers. Goodluck Decorations cannot bear any responsibility for your privacy on any of these external sites.
Collecting your personal information
At Goodluck Decorations, we make every effort to protect customer information and to provide a safe and secure online ordering system. Our online ordering system has to gather information about you to enable us to render services and supply goods to you.
No specific information will be collected from you browsing our web site. Once you have registered on our web site, your personal details will be stored in the Goodluck Decorations database so we can make your online purchasing in the future easier, or to provide you with prompt assistance if you should call our office for support.
Use and secure your personal information
We collect your contact information (name, address, e-mail address, and phone numbers) and financial information (credit card details), to process your order.
This information will be kept confidential and at no time will this information be traded, swapped, exchanged or sold to any other party or company. Goodluck Decorations will not use this information for any other purpose than to complete a customer order, or to communicate with you to discuss associated problems or delays concerning their order(s). In the due course of business, we may have to divulge pertinent information to authorised third parties. If this is necessary, only pertinent information will be shared with the relevant parties. For example, you business name and shipping address may be provided to our shipping and freight partners. From time to time may need to liaise with our financial institution and your financial institution to resolve payment related complications. If you have any concerns, please contact our management and we will be happy to help.
As a customer, you can access and update your details by logging into our web site. Typically your account is accessible using a username or your email address and passwords will be encrypted. If you require any account assistance, please contact management and we will be able to assist.
Credit Card Information
Your credit card details are used for the sole purpose of processing payment of your order. We will at no time disclose this information to any other parties. You give us explicit permission to use this information to process payment for your orders via website or over the phone. All credit card details are encrypted during online data transfer using Secure Sockets Layer (SSL) technology. Credit card details are not stored on Goodluck Decorations database server by default. You will have to enter your credit card details each time you make an order. This will ensure that your credit card details always remain secure.
Goodluck Decorations is committed to reducing the amount of fraud it faces. Our policy is that we will prosecute any cases of fraud that we identify. As a first time customer, you may receive a telephone call or e-mail requesting more information or proof (eg e-mailing a copy of the credit card) to confirm the details that you have supplied to us. If any of the information you supply is found to be false or misleading, we will, if we deem it appropriate, report this to the appropriate authorities for them to prosecute.
The Email address you submitted during an order will be used by Goodluck Decorations for the sole purpose of extended customer service. We will use your Email address to communicate with you about the status, cost and shipping details, or any other changes concerning your order. This Email address will be used to send any important business information to you.
The Email address you provide may also be used for our mailing lists for periodic or seasonal updates. You may opt out of marketing materials at any time by informing us in writing. Do note that you will still receive non-marketing communication from us if you opt out of marketing communcations.