POSTAGE AND SHIPPING Please note that we use a courier service, which means we are NOT able to stipulate a specific delivery time. Deliveries are made between 8am and 5.30pm on weekdays. Once your order is dispatched from our warehouse and is with the third party courier company we have no control of external issues that may arise. We will do our best to find out as much information as possible regarding your delivery; however, we will not be held liable if the delivery is late.
To ensure your items are shipped on the day, orders must be placed before 12pm. Any orders placed after that may only be shipped the next business day. Once your order has been shipped from our warehouse the delivery time is approximately:
- Melbourne Metropolitan – Next Business Day
- Country Victoria – Next Business Day
- Southern New South Wales – Next Business Day
- Canberra – Next Business Day
- South Australia – Next Business Day
- Tasmania – Within 2-3 Business Days
Unfortunately our courier service cannot deliver to PO BOXES, so please ensure you supply us with a physical delivery address.
FREE SHIPPING ABOVE $300 only applies to Melbourne Metro region and excludes bulky & heavy items (e.g. cake boxes, large cake boards, orders above 10kg etc.)
PICK UP ORDERS will be ready approximately 24 hours after your order is placed, we will give you a call once your order is ready for pick up.
RETURNS for refund will only be accepted within 7 days of delivery confirmation. Shipping and handling are non-refundable. Returned goods must be in its original condition and include all the original packaging. We do not cover any shipping for returns for change of mind. On receipt of goods in good order, they will be credited back into your account. We do not offer cash refunds. Goodluck Decorations reserves the right to refuse a refund if we deem it unreasonable.
INCORRECT, MISSING or DAMAGED GOODS received must be reported to Goodluck Decorations within 7 days of delivery confirmation. This can be done via email or phone. For damaged goods, we require photos of the damaged goods to be sent to firstname.lastname@example.org for documentation purposes. If there are any items in your delivery that has been sent in error, please do not open the sealed packaged in which it was sent. These products will be deemed to be accepted by you as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
EDIBLE PRODUCTS cannot be returned for health and safety reasons unless they are deemed faulty.